Toilets, Wifi, Parking... Everything about the facilities in St Pancras Station
St Pancras Station is serving underground links to travellers within the city, National Rail links to the rest of the United Kingdom, and Eurostar links to Belgium, France, and the Netherlands. St Pancras is one of the biggest and busiest transport terminals in London. It has more of London Underground's connections than any other station (lines are Circle, Piccadilly, Hammersmith & City, Northern, Metropolitan and Victoria), and serves trains operated by Thameslink. East Midlands Rail, and Southeastern with major UK destinations like Brighton, Leeds, Sheffield, and Bedford.
Given the sheer volume of footfall that the station experiences on a daily basis, it is always helpful to arrive with a basic knowledge of what you might encounter and what kinds of services are available to you. To make your experience a more efficient one, here is all of the essential information regarding St Pancras station facilities. If you want to leave your suitcases at this station, book a luggage storage at St Pancras.
Table of content
- Where are the toilets in St Pancras Station?
- Is Internet free in St Pancras Station?
- Where to store luggage in St Pancras Station?
- Is there ATM and Currency exchange in the Station?
- Parking and Car Rental
- Tourist Information Desk
- Is there a First Class Lounge?
- Lost & Found Office
I) Where are the toilets in St Pancras Station?
There are toilets in St Pancras station and baby changing facilities as well, situated on the lower ground floor of the Arcade. All of these facilities are free to use and open to the public at all times. There is also mobility impaired and wheelchair accessible toilets in St Pancras station, in both the Arcade and Circle sections.
Please note that there are no shower facilities currently in operation in the station.
II) Is Internet free in St Pancras Station?
There is free, unlimited WiFi at St Pancras station that is available throughout the entire complex.All you need to do to access the WiFi at St Pancras station is locate the 'St Pancras Free' option in your settings and complete a simple registration process that only takes a couple of clicks to finish.
If your device is low on battery power, several of the station's restaurants and cafes offer free charging and there are also various charging outlets in the Eurostar Departure Lounge (accessible after you've passed through security).
III) Where to store luggage in St Pancras Station?
Excess Baggage Co. is a secure place where you can leave items of luggage for collection later. This is located next to Boots in the Circle area. It is open Monday to Saturday from 06:00–22:00, and Sunday from 07:00–22:00.
You can also find a luggage storage at St Pancras with Eelway. Drop off your bags or suitcases in our partner network of shops and hotels. There is no minimum or maximum storage time. Most of our luggage storages in London are open 24 hours a day and 7 days a week. Your luggage is sealed and insured, this way you can visit London peacefully. Look also for a luggage storage in London to find the best spot where to store your stuff.
IV) Is there ATM and Currency exchange in the Station?
Those seeking to take cash out at a machine can do so at one of the many ATMs located in the Circle and Arcade areas of the station. All cash machines can be found on St Pancras's lower ground floor. These cash machines are available to the public 24/7.
You can also exchange money at St Pancras Station at the International Currency Exchange. This is the station's version of Bureau De Change and the branches can be found, fittingly, next to the Eurostar terminals right before the international departures area.
To exchange money at St Pancras station you will need to make a visit between the opening hours of 6:15 am and 10:45 Pm.
V) Parking and Car Rental
Parking at St Pancras station is not always a guaranteed thing for those who turn up on the day hoping to leave their vehicle until they return. In order to absolutely guarantee Parking at St Pancras station, you are required to pre-book a slot, and this can be done for a huge range of time periods from a simple 12 hour stay to an entire year-long stay.
Those who would rather not pre-book a slot can take their chance with availability and pay on the day at one of the many ticket machines. You will find these located on the ground floor of the car park.
Alternatively, there are also a number of separately run and privately owned 24-hour parking enterprises situated around St Pancras, so it might be worth doing some research to see which option is the cheapest for you on any given day.
On arrival at St Pancras, you will find that there are plenty of car rental firms that will be ready to offer you a simple rental process, but the general consensus is always that you should aim to pre-book to ensure you have a vehicle available when you need it.
Popular firms like Hertz, Avis, and Sixt are all operational in and around the vicinity of St Pancras, with the majority of companies offering an early till late service to make sure that you can pick up a hire car no matter what time your train arrives. Of course, as with any hiring venture, the price that you pay will be determined by how long you need the car, and what make and model of car you decide upon.
VI) Tourist Information Desk
Tourists looking for advice and information after arriving at St Pancras can head to the Travel Information Centre at King's Cross. This is a short distance from St Pancras, and it operates hours of 9 am to 5 am Monday to Sunday.
Within the centre you will find information regarding things like oyster cards, bus passes, and details on ticketing and locations for all London's major sights and attractions. The speaking of foreign languages by staff isn't always guaranteed, but the centre always strives to achieve good communication with visitors.
VII) Is there a First Class Lounge?
The only first class lounge that is currently in operation at St Pancras is the lounge associated with East Midlands Railway.
To be admitted to this lounge, you must be in possession of a first-class ticket to a destination on the East Midlands line. Some of the benefits of the lounge include complimentary hot and cold drinks, dedicated bathroom areas away from the rest of the general public, personal announcements from staff for each train, and clothes hangers if you intend to stay for an extended period.
The lounge is in operation from 7 am to 8 pm Monday to Friday and is closed at weekends.
St Pancras has in place many different provisions and alternatives routes for those with accessibility issues. Visitors who require assistance with things like luggage or directions are able to speak to one of the many customer service assistants on the concourse. They are recognisable by their blue St Pancras design vests.
For more involved accessibility help, you are also able to contact the train operator of your journey 48 hours in advance to book a fully assisted experience for the entirety of your journey. There are 10 lifts at the station, most of them connecting the passages to the underground with the main concourse.
IX) Lost & Found Office
You can telephone the lost property office at St Pancras if you think that you misplaced any item or piece of luggage during your time at the station. The number to dial is 0209 090 9922.
If you have lost something on a train rather than at the station, you will need to identify the operating company that you travelled with and contact them on their own dedicated lost property helpline. This will be one of Southeastern Trains, East Midlands Railway, Thameslink, or Eurostar.
St. Pancras is well equipped to deal with domestic and international travellers and help can be found all around the station.