What to do when my luggage is lost ?

Lost of luggage is a current situation in airports. It is due to multiple factors. But, what to do when your luggage is lost ? Keep reading to find out.

Table of content

  1. Your luggage is lost ? Keep calm
  2. Report the loss of your luggage to your airline company
  3. Consult your bank insurance policy (credit card)
  4. Inform your hotel reception about your lost luggage
  5. Go to the lost & found luggage service in the airport

I) Your luggage is lost ? Keep calm


You are front of luggage claim and your bag didn’t arrive yet? You have just received a message from your airline company to inform you about your lost luggage? Don’t worry! Keep calm & breath, most of lost luggage is found!

Moreover, the probability that your luggage will be lost by a airline company is slim. Indeed, according to the Air Travel Consumer Report issued by the U.S. Department of Transportation, you face less than a 1 percent chance that a major airline will misplace your bags

II) Report the loss of your luggage to your airline company


Go to your airline company office to report your lost luggage (or damaged). Some airline companies (as Air France) have an office dedicated in Roissy-CDG & Orly airports. Keep notes of all the information about your baggage.

Travelers who lose their luggage during a domestic flight can claim up to $3,000 per person to their airline company.

In most of cases, your bags will be quickly found and your airline company will deliver it to your home or your hotel within 2 days. For others, be patient & ask for a compensation.

To avoid the loss of your luggage, you can directly book our luggage shipping service.

III) Consult your bank insurance policy (credit card)


If you booked your ticket with a credit card, maybe you have an insurance to cover the loss of your luggage. Call your bank to have more information and to begin formalities. The amount of compensation can be used to buy some clothes and a toothbrush during your luggage research.

IV) Inform your hotel reception about your lost luggage


If you’re not at home, inform the reception of your hotel and give them information about your lost luggage. You can ask each morning at the reception if your bag has been found.

V) Go to the lost & found luggage service in the airport


If you are lucky and your bag has been found, you can claim it at “Lost & Found Luggage” service from the airport. Remember to keep your boarding ticket with your baggage references.

But to avoid all these steps, how can you do ?

Before your flight:

Track your baggage thanks to technology